BC 020201 Key Business Processes

The BCP should include a descriptive list of the organisation's key business areas. This list should be in order of importance to the business and each item should include a brief description of the business process and main dependencies on systems, communications, personnel, and information / data.

Areas to be considered could include:

• E-commerce processes
• E-mail based communications
• Other on-line real-time customer services
• Production line
• Production processes
• Quality control mechanisms
• Customer service handling
• Maintenance and support services
• Sales and sales administration
• Finance and treasury
• Research and development activities
• Human resources management
• Information technology services
• Premises (Head Office and branches)
• Marketing and public relations
• Accounting and reporting
• Strategic and business planning activities
• Internal audit

(To complete the relevant section of the Business Continuity Plan, click here)

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