BC 020203 Financial and Operational Impact

For each individual key business process it is necessary to make an assessment of the financial and operational impact of disruption to normal business operations. For each business process, complete a matrix analysis similar to the one below, ticking each box where a "significant impact" is likely.

 

 

< 2 HOURS

2-24 HOURS

24 - 48 HOURS

2-5 DAYS

> 5 DAYS

BUSINESS PROCESS:

 

 

 

 

 

Impact on Customer Services

 

 

 

 

 

Loss of Customers

 

 

 

 

 

Loss of Revenue

 

 

 

 

 

Potential Additional Costs of Recovery

 

 

 

 

 

Exposure to Penalty Clauses

 

 

 

 

 

Exposure to Possible Litigation

 

 

 

 

 

Loss of Key Information

 

 

 

 

 

Negative Financial Impact

 

 

 

 

 

 

For each of the time-bands the financial impact should also be quantified. This should be assessed based on anticipated lost revenue plus projected costs of recovery.

The definition of "significant impact" may differ depending upon the requirements of each organisation but should represent a level where customers will notice the outage and may receive an inadequate level of service response.

(To complete the relevant section of the Business Continuity Plan, click here)

 

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This information is derived from the BCP Generator
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      See also Business Continuity World
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