BC 020304 Key IT and Communications Suppliers and Maintenance Engineers

A list of key IT and communications suppliers and contracted maintenance engineers should be prepared and maintained, together with emergency contact information. It will be necessary to discuss the purpose of this information with the various suppliers and ensure that the organisation has the required level of service support available. It is important for the organisation to understand the supplier's response times and service level availability. It is likely that the supplier may have various response time availability, but the costs for shorter response times will normally be higher. You should obtain quotations for the desired level of service and then conduct a simple cost benefit analysis to justify costs based on projections of the lost revenue from a disruption to service levels.

The following format should be used:

 

SYSTEM

VENDOR/MAINTENANCE SUPPORT FIRM

CONTRACTED MINIMUM RESPONSE TIME

NORMAL CONTACT DETAILS

EMERGENCY CONTACT DETAILS

 

 

 

 

 

 

 

 

 

 

 

(To complete the relevant section of the Business Continuity Plan, click here)

 

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This information is derived from the BCP Generator
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