The plan must specify which person or group of persons requires which type of training. It is necessary for all new or revised processes to be explained carefully to the staff. For example it may be necessary to carry out some process manually if the IT system is down for any length of time. These manual procedures must be fully understood by the persons who are required to carry them out. For larger organisations it may be practical to carry out the training in a classroom environment, however, for smaller organisations the training may be better handled in a workshop style.
This section of the BCP will identify for each business process what type of training is required and which persons or group of persons need to be trained.
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This information is derived from the BCP Generator
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