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Hot Desking

 

A relatively new approach to working whereby staff do not have their own, dedicated facilities, but share them with other workers - i.e. there are fewer desks and computers than there are staff.

Two kinds of situation are common :-

  1. Call centres and similar functions which run 24x7 on shifts. As one staff member logs off and leaves, another takes over, logging on with a new ID and password.
  2. 'Field' staff such as sales representatives check in to base to complete paperwork, upload/download files, etc.. Such staff will use any desk/computer that happens to be free.

In either case, password control systems and audit trails are essential to monitor which user is doing what, with which machine.


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