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Intervention

 

Human input in response to a request by the system while it is 'on hold'. Interventions can be expected or unexpected, for example, providing a higher level password for authorisation, or responding to an error message indicating a fault, e.g. 'Printer Error: cannot print to LPT3, user intervention required'.

A log of unexpected interventions should be maintained and reviewed at intervals to check if a pattern is developing with a particular program, user, or piece of equipment, which may require some repair, fix, or other corrective action.


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