Hardware faults are to be recorded and reported to the appropriate trained staff or maintenance firms for corrective action.

• No procedures in place to handle hardware fault reporting.

• Ensure that every hardware incident is reported to your IT section / department. They are responsible for logging it and any subsequent investigation. Insist on a call reference to track the call response and correct call closure.
• Establish a system for reporting faults.
• Ensure staff are available to respond to requests promptly.
• Establish inventories for hardware and software, and their operational use.
• Name and label PCs with adequate information to allow a user to clearly identify their PC in the event of fault reporting.
• Document all hardware configurations.
• Introducing an on-line form for fault reporting.
• Document all known faults.
• Create a troubleshooting flowchart.

• Insufficient data may result in incorrect diagnosis of the fault or a possible security breach.

• Ensure that full details relating to an incident are reported and recorded. A procedural checklist would be of great value.
• Ensure that you gather as much background data as possible regarding an incident, to allow the fault to be fixed in good time or to act on any security breach.

• Lack of any proactive preventative maintenance.

• Ensure that all software that is deemed important to the organisation is under a maintenance agreement or similar method of ensuring support.

• Failure to identify a 'pattern' of problems and faults can delay remedying the problem.

• Record all hardware faults so that possible manufacturer defects can be identified.
• Check periodically that faults are being recorded and investigated.

• Failure to record faults can impede a claim against the manufacturer or vendor.

• Ensure that all faults are logged together with details of the action taken.

• Errors may be compounded due to delays in fault or incident reporting.

• Ensure that all incidents are reported promptly.

• No procedures in place to handle hardware fault reporting, recording, and maintenance.

• Establish a fault reporting procedure.
• Ensure staff are available to respond to requests promptly.
• Label and name PCs correctly.
• Document all hardware and configuration information and IT systems diagrams and documents also to be kept in secure locations.
• Introduce an on-line form for fault reporting.
• Document all known faults.
• Create a troubleshooting flowchart.