Recording telephone calls is generally carried out either to provide an authoritative source in the event of disputed details, or to monitor the adequacy of telephone responses being given to customers calling-in by telephone.

• Failure to observe the terms of relevant legislation can result in your organisation becoming liable to prosecution.

There is 1 Key Action providing safeguards against this Information Security Issue. These are available in the registered version of RUSecure™.

• A failure to inform the recorded party that calls are recorded can prevent / hinder the use of such recordings when and if, needed.

There are multiple Key Actions providing safeguards against this Information Security Issue. These are available in the registered version of RUSecure™.

• Accidental loss of recorded media, can result in the non-availability of a vital recording with consequent damage and / or frustration to your organisation.

There are 2 Key Actions providing safeguards against this Information Security Issue. These are available in the registered version of RUSecure™.