Dealing with customers is a highly skilled activity requiring interpersonal skills which strikes a balance between organisation needs and customer demands. Some organisations have a customer services department who are trained to handle customer queries or complaints. Employees should be alert to potential security risks when releasing information to customers.

• Confidential organisation data may be incorrectly released to unauthorised third parties.

There are multiple Key Actions providing safeguards against this Information Security Issue. These are available in the registered version of RUSecure™.

• Information may be requested by unauthorised persons.

There are multiple Key Actions providing safeguards against this Information Security Issue. These are available in the registered version of RUSecure™.

• Customers may request confidential data to be released.

There are multiple Key Actions providing safeguards against this Information Security Issue. These are available in the registered version of RUSecure™.