Supporting Application Software

The adequacy of your routine applications support ('Help Desk') can greatly influence the frequency and severity of problems you experience. Where such support is not readily available, technical staff and users may try to fix problems themselves following various (possibly random) ideas, and in so doing, compromise security

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  • Where a system has a poor or inadequate level of support, this may compromise Information Security, as both users and local technical staff try to fix / patch up the problem.

There are multiple Key Actions providing safeguards against this Information Security Issue. These are available in the registered version of RUSecure™.

  • In their frustration, users may call upon the office 'power user' to resolve problems, who in turn may implement a 'quick and dirty' solution. Security can also be compromised if the 'power user' is offered the users' passwords as they attempt to solve the problem.
  • Furthermore such 'ad hoc' solutions are rarely documented and followed up with the vendor which can prolong the resolution of the problem.

There are multiple Key Actions providing safeguards against this Information Security Issue. These are available in the registered version of RUSecure™.

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