Answering Telephone Enquiries

Great care is to be exercised when answering the telephone and giving out information of any kind over this medium. With Caller Line Identifier (CLI) it is possible to identify the caller before answering, and to treat the call accordingly. Your PBX will record the CLI details where available and block any suspect numbers. See Speaking to Customers and Speaking to the Media.

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  • Inadvertently revealing sensitive information to the press.

There are multiple Key Actions providing safeguards against this Information Security Issue. These are available in the registered version of RUSecure™.

  • The inadvertent exposure of confidential information by staff talking to a caller.

There are multiple Key Actions providing safeguards against this Information Security Issue. These are available in the registered version of RUSecure™.

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For further information about the RUsecure interactive security policies, visit Information Security Policy World
Use of the guidance contained within RUSecure™ is subject to the End User Licence Agreement. 
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